Shipping & Returns

We ship from our warehouse in Estonia to all European Union countries, plus Switzerland and Liechtenstein. We do not currently ship to the United Kingdom, the United States or other countries.

Germany: €4.50 per order + €1.20 per item, free shipping for orders of more than 2 items, 5–7 business days. Express: €12.00 per order + €3.00 per item, free for more than 4 items, 1–2 business days.

Austria: €5.50 per order + €1.20 per item, free for more than 2 items, 4–7 business days.

Luxembourg: €7.50 per order + €1.30 per item, free for more than 3 items, 4–7 business days.

Belgium, Netherlands, Portugal, France, Italy, Spain: €4.80 per order + €1.30 per item, free for more than 3 items, 4–7 business days.

Denmark, Estonia, Finland, Latvia, Lithuania, Poland, Sweden: €5.50 per order + €2.00 per item, free for more than 3 items, 3–5 business days.

Bulgaria, Croatia, Czechia, Greece, Hungary, Ireland, Malta, Romania, Slovakia, Slovenia, Cyprus: €7.50 per order + €2.50 per item, free for more than 4 items, 5–10 business days.

Switzerland & Liechtenstein: €5.50 per order + €2.00 per item, free for more than 3 items, 6–7 business days.

Delivery times are estimates from dispatch and are not guaranteed. The exact shipping cost for your order is always shown at checkout before you pay.

Orders to Switzerland and Liechtenstein are sold as exports: our prices for these destinations do not include EU VAT, and your invoice states "export, VAT exempt".

Delivery is DAP (Delivered At Place). Import VAT, customs duties and any carrier handling fees of the destination country may be charged on delivery and are paid by you, the recipient. We have no control over these charges and cannot predict their amount.

Orders are packed and dispatched from Tallinn, Estonia. When your order ships you receive an email with the carrier and tracking number, and another email when it is delivered.

As a consumer in the EU you have a 14-day right of withdrawal as described in our Refund Policy. You bear the direct cost of returning the goods. Please contact us at hello@ecopetbox.com before sending anything back so we can expect your return.

If something arrives damaged or is missing from your parcel, contact us at hello@ecopetbox.com within 7 days of delivery, ideally with photos of the damage and the packaging. We will replace the item or refund you.